Accessibility
Accessibility Policy
Chudleigh’s Apple Farm Ltd. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.
Chudleigh’s Apple Farm Ltd. is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.Chudleigh’s Apple Farm Ltd. understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility
standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law. Chudleigh’s is committed to excellence in serving and providing goods, services or facilities to all customers including people with disabilities. Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
The website operated by Chudleigh’s follows Web Content Accessibility Guidelines (WCAG) 2.0.
Training
We are committed to training our staff in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relates to persons with disabilities.
In addition, we will train:
- a) all persons who participate in developing the organization’s policies; and
- b) all other persons who provide goods, services on behalf of the organization
Training includes:
- purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standards
- our policies related to the Customer Service Standards
- how to interact and communicate with people with various types of disabilities
- how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- what to do if a person with a disability is having difficulty in accessing our organization’s goods, services or facilities.
We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies.
We maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided.
Assisted Devices
Customer’s own assisted device(s):
Persons with disabilities may use their own assistive devices as required when accessing the goods or services at the farm.
In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure access to goods and services.
Communication
We communicate with people with disabilities in ways that take into account their disability. We will work with the person with disabilities to determine what method of communication works for them.
Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our farm that are open to the public.
When we cannot easily identify that an animal is a service animal, our staff may ask for documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.
Recognizing a Guide Dog, Service Dog, and/or Service Animal
A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks. A regulated health professional is defined as a member of one of the following colleges: College of Audiologists and Speech-Language Pathologists of Ontario, College of Chiropractors of Ontario, College of Nurses of Ontario, College of Occupational Therapists of Ontario, College of Optometrists of Ontario, College of Physicians and Surgeons of Ontario, College of Physiotherapists of Ontario, College of Psychologists of Ontario,College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario
If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our goods, services or facilities:
- explain why the animal is excluded
- discuss with the customer another way of providing goods, services or facilities
Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. The general admission fee will be charged to the support person for admission to our premises.
We notify customers of this by posting a notice on our website in the FAQ section.
In certain cases, this organization might require a person with a disability to be accompanied by a support person for the health
or safety reasons of:
- the person with a disability
- others on the premises
Before making a decision, Chudleigh’s will:
- consult with the person with a disability to understand their needs
- consider health or safety reasons based on available evidence
- determine if there is no other reasonable way to protect the health or safety of the person or others on the premises
If this organization determines that a support person is required, we will waive the admission fee for the support person.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities (e.g., non-functioning washrooms) for customers with disabilities, this organization will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
When disruptions occur, Chudleigh’s Farm will provide notice by:
- Posting notices in conspicuous places including at the point of disruption, at the main entrance and the nearest accessible entrance to the service disruption.
- Verbally notify customers at the admissions gate
Feedback Process
Chudleigh’s Apple Farm will provide customers with the opportunity to provide feedback on the services provided to customers with disabilities.
Feedback can be given to any Manager (when possible, the General Manager) verbally (in person ) or written (Handwritten, delivered, via Website, or email).
Customers can also submit feedback to:
Human Resources Admin
9528 Regional Road 25 Halton Hills L9T 1X7
customercare@chudleighs.farm
Customers can expect to hear back in 3 days.